Every year, this much-coveted award is contested by Interserve International’s 38,000 employees. Andy says the executive coaching he’d received from TWI’s Tom Flatau certainly helped in receiving this prestigious award.
"It turned me into a better, more rounded, flexible manager." Andy cites three critical areas where he was able to transform his performance:
By really listening to others’ opinions and being prepared to change his approach, Andy’s says “ It’s made me more open-minded and flexible – I’ll take a step back and think from different perspectives now, rather than just diving in and doing.”
“When asked tough questions in meetings, I could sometimes be over-bearing, letting my emotions overrule logic - I have now learnt how to control my emotions in tricky situations and end up with more balanced solutions and better decisions from an elevated perspective.”
“I always considered that I was a reasonable negotiator," says Andy, "but I now reckon I’ve really raised my game. Over the past year I’ve managed to get some pretty substantial wins, which would have been doubtful before. I now have the tools to enable me to get those wins, particularly in final account negotiations.”
In short, says Andy, “coaching has enabled me to improve my relationships with key people throughout the business. It has given me balance and flexibility, to handle situations appropriately and correctly, and to consider the big picture.”
When asked about what advice he’d give to others who were considering coaching, Andy’s reply was unequivocal: “I’d encourage everybody to get on board and give it a go – I’m sure they’d see the same benefits as I did; even after 37 years in the business, I have witnessed a substantial shift in myself.”
Coaching is a management skill that has one of the highest returns on investment up to 800% is often reported. Once your managers and executives have mastered their coaching skills, you can expect breakthrough results for your entire organisation.
Learning through action - every program we deliver is highly practical and addresses real live issues. We use simulations, exercises and case studies and all our methods are based on the latest neuroscience and positive psychology research findings. Everything we deliver and challenge our participants to think about leads back to one simple question “what am I going to do differently back at work and how?”.