Logo 2017

Andy beats 38,000 colleagues to No.1 spot!

Executive coaching helps operatations manager, Andy Ford win Interserve International’s prestigious employee of the year award

Andy Ford GCC

Every year, this much-coveted award is contested by Interserve International’s 38,000 employees. Andy says the executive coaching he’d received from TWI’s Tom Flatau certainly helped in receiving this prestigious award.

"It turned me into a better, more rounded, flexible manager." Andy cites three critical areas where he was able to transform his performance:


Coming up with better solutions

By really listening to others’ opinions and being prepared to change his approach, Andy’s says “ It’s made me more open-minded and flexible – I’ll take a step back and think from different perspectives now, rather than just diving in and doing.”

Using emotions more intelligently

“When asked tough questions in meetings, I could sometimes be over-bearing, letting my emotions overrule logic  - I have now learnt how to control my emotions in tricky situations and end up with more balanced solutions and better decisions from an elevated perspective.”

Becoming a good negotiator

“I always considered that I was a reasonable negotiator," says Andy, "but I now reckon I’ve really raised my game. Over the past year I’ve managed to get some pretty substantial wins, which would have been doubtful before. I now have the tools to enable me to get those wins, particularly in final account negotiations.”

The results

In short, says Andy, “coaching has enabled me to improve my relationships with key people throughout the business. It has given me balance and flexibility, to handle situations appropriately and correctly, and to consider the big picture.”

When asked about what advice he’d give to others who were considering coaching, Andy’s reply was unequivocal:  “I’d encourage everybody to get on board and give it a go – I’m sure they’d see the same benefits as I did; even after 37 years in the business, I have witnessed a substantial shift in myself.”

The most powerful management tool your organisation can acquire

Coaching is a management skill that has one of the highest returns on investment ­up to 800% is often reported.  Once your managers and executives have mastered their coaching skills, you can expect breakthrough results for your entire organisation.

Find out about our executive coaching programme    Contact us now to discuss your queries

About Us

Learning through action - every program we deliver is highly practical and addresses real live issues.  We use simulations, exercises and case studies and all our methods are based on the latest neuroscience and positive psychology research findings.  Everything we deliver and challenge our participants to think about leads back to one simple question ­ “what am I going to do differently back at work and how?”.

Useful Links


Teamworking International Limited
Nye Creek, New Road
Keyhaven, Lymington
Hampshire SO41 0TN
United Kingdom

Telephone +44 (0)1590 644 107
Or email us here

Company Details
Main Site Map
Privacy & Cookie Policy

© Teamworking International

TWi Logo 2016-01
+44 (0)1590 644 107
Powered By Intergage | www.intergage.co.uk