Following the global recession, there are a number of common challenges faced by governments and public service bodies worldwide.
At the heart of any government or public service is the need to provide cost effective delivery, alongside reliability, sustainability and quality of service. Local, national and international institutions require effective planning, cohesion and innovative policy making in order to deliver on public service promises and citizen expectation. However with widespread revenue shortfall, this is proving to be a complex task.
Despite large scale public spending cuts across the globe, public service organisations are facing increased demand. For example, rising unemployment, greater reliance on benefits and ageing populations requiring more from health care services. The challenge is to find a way to achieve more with less.
With the huge financial pressure faced so many public bodies, now is the time for major restructuring of the way services are provided. Inevitably such dramatic change brings a downturn in employee morale, which can often affect performance levels. With such a huge investment in people, the challenge is how to get the best out of your workforce, drive maximum performance and maintain service delivery in the face of such financial difficulties and organisational change.
Wherever you are based in the world, we have a range of programs which can be tailor-made to suit your organisation’s exact requirements. Here are just a few examples of what we can offer you:
We’ve worked with organisations such as Unilever and HSBC to develop their future leaders. Our program is designed to create leaders from managers, giving them the skills to unlock their true potential, drive your workforce to greatness and turn them into creative and dynamic thinkers who can bring about the kind of success your organisation is striving for. Using proven methods that translate into workplace success, we’re the market leaders in Leadership Development.
With the need to reduce costs and squeeze margins in a highly competitive global market, it’s vital you equip your people with the most effective negotiation skills. Whether it’s local procurement or negotiating contracts with suppliers or retailers, this program will transform the ability to achieve a profitable outcome with each and every deal that’s made. In fact our delegates report an average saving of $30,000 per person in the first month following our Negotiation Skills program.
With the financial demands facing the FMCG sector, your people must be able to deliver crea.tive solutions to new and longstanding problems which affect the bottom line. Using our Creative Problem Solving program we’ll show you how to radically change the way you tackle problems, giving you the skills to find innovative solutions that actually enhance business success and opportunity for growth.
Managers and executives are now tasked with the difficult job of communicating with geographically dispersed teams. As managers you need to be able to “get things done through people” and effective communication is the first step to achieving this, wherever your teams are based. Our Communication Skills program will radically transform the way you engage, motivate and connect with everyone you come into contact with in your business, including staff, customers, suppliers, agents and colleagues.
Giving customers a quality and reliable service, whilst still maintaining a competitive price is a difficult balancing act. Our Customer Service program will dramatically shift the way your people interact with and manage your customers, to ultimately enhance the quality of service you provide, ensure your customers remain loyal and maximise their life-time value.
With the pressures facing today’s FMCG industry, it’s vital your executives can come together to agree on a strategic vision that will give your company the competitive edge. Our Boardroom Facilitation is proven to be highly successful at creating a unified executive team who can push forward with company objectives
For more information about our range of programs or to discuss your specific training needs please call us now on +44 (0) 1590 644 107 or click here to go to our contact page
Learning through action - every program we deliver is highly practical and addresses real live issues. We use simulations, exercises and case studies and all our methods are based on the latest neuroscience and positive psychology research findings. Everything we deliver and challenge our participants to think about leads back to one simple question “what am I going to do differently back at work and how?”.